Shipping and Delivery Policy

Thank you for shopping with BMK Eco Farms! This policy details how we handle the shipping and delivery of your orders placed on bmkecofarms.com. Our goal is to deliver our farm-fresh products to you efficiently and reliably.

1. Order Processing Time

Orders are typically processed and prepared for dispatch within 1-3 business days (Monday-Friday, excluding public holidays) after your order is placed and payment is confirmed.
You will receive a notification email once your order has been processed and is ready to be shipped.

2. Shipping Methods & Partners

We partner with Shiprocket, a leading shipping aggregator platform in India. Shiprocket connects us with various reputable courier services to ensure reliable delivery across serviceable areas.
The specific courier assigned to your order will be determined by Shiprocket based on your location and service availability for optimal delivery.
Currently, we primarily offer standard shipping services.

3. Shipping Areas & Pincode Serviceability

We ship to most pincodes across India. However, serviceability may vary based on our courier partners’ reach.
You can check if your pincode is serviceable using the pincode checker available on our product pages or during checkout.
If your pincode is not serviceable, you will be notified during the checkout process.

4. Estimated Delivery Times

Once dispatched, estimated delivery time typically ranges from 3 to 7 business days, depending on your location within India. Deliveries to remote areas may take longer.
Please note that these are estimated delivery times provided by the courier partners via Shiprocket. Delays may occur due to factors beyond our control, such as weather conditions, public holidays, unforeseen courier issues, or logistical challenges.
Our aim, as stated previously, is to get your order to you within approximately 7 days of purchase, combining processing and shipping time, but this is an estimate, not a guarantee.

5. Shipping Costs

We offer FREE standard shipping on all orders with a total value of ₹600 or more.
For orders below ₹600, applicable shipping charges will be calculated based on order weight and delivery location and will be displayed clearly during the checkout process before you complete your payment.

6. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package’s status.
You can use this information to monitor the progress of your delivery via the Shiprocket platform or the assigned courier partner’s website.

7. Packaging

We take great care in packaging your products, especially items like dehydrated jerky and puffed larva, to maintain maximum freshness and quality during transit.
We are committed to minimizing our environmental impact and strive to use recyclable or sustainable and eco-friendly packaging materials whenever feasible.

8. Incorrect Shipping Address

It is the customer’s responsibility to provide a complete and accurate shipping address during checkout.
BMK Eco Farms is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer. Please double-check your address details before confirming your order.
If an order is returned to us due to an incorrect address, additional shipping charges may apply to reship the order.

9. Shipping Delays

While we and our partners strive for timely delivery, unforeseen circumstances can cause delays. We appreciate your patience in such situations.
If your order experiences a significant delay beyond the estimated delivery window, please contact us at contact@bmkecofarms.com with your order number, and we will assist in coordinating with the shipping partner where possible.

10. Lost or Undelivered Packages

If your package tracking shows delivered but you haven’t received it, or if it seems lost in transit (no tracking updates for an extended period beyond the estimated delivery date), please contact us promptly.
Please report potentially lost packages to us by emailing contact@bmkecofarms.com within 14 days of the last expected delivery date.
We will initiate an investigation with Shiprocket and the courier partner to trace the package. The investigation process may take some time.
Resolution (such as replacement or refund) for confirmed lost packages will be determined based on the outcome of the investigation and carrier confirmation.

11. Policy Updates

BMK Eco Farms reserves the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting the updated policy on the Site. Please review this policy periodically.

12. Contact Information