Frequently Asked Questions

We operate a unique integrated, sustainable farm using a closed-loop system. We utilize Black Soldier Fly (BSF) larvae to recycle waste into natural fertilizer (frass) and high-protein animal feed. Our poultry are free-range, our fish are raised sustainably, and we prioritize natural inputs, avoiding harmful chemicals entirely. This farm-direct approach ensures quality, traceability, and ethical practices.

BSF larvae are incredible natural recyclers! We raise them to safely consume farm waste, converting it into two valuable resources: nutritious larvae (used as protein-rich feed for our chickens and fish) and ‘frass’ (an excellent natural fertilizer for our crops). This drastically reduces waste and creates sustainable inputs for our farm.

While we are not currently certified organic, we grow and raise everything using natural and sustainable methods, including BSF frass and farm manure, without synthetic pesticides or chemical fertilizers. We prioritize ecological health and natural processes.

Our primary farms (Kovur and Marripadu) and our new Chintareddy Palem farm are located near Nellore, Andhra Pradesh, India.

Absolutely! Our treats are made from natural ingredients, primarily sourced directly from our farm. We use free-range Country Chicken (Naatu Kodi), Kadaknath Chicken, Quail, Korameenu (Murrel) Fish, and Tilapia. All of them are single-ingredient, and we never use artificial colours, flavours, preservatives, or fillers.

We gently dehydrate the ingredients to a low moisture level (approx. 5%), which naturally preserves them. We then use nitrogen-flushed packaging to maintain freshness. Unopened, treats typically have a shelf life of up to 12 months when stored in a cool, dry place.

Our single-ingredient, additive-free treats are often well-tolerated. Quail and fish can be excellent novel proteins for dogs with sensitivities to common meats like chicken. However, always introduce new treats gradually and consult your vet if your dog has known severe allergies.

Kadaknath is known for high iron and lean protein. Quail is a great novel protein, often good for sensitivities. Fish jerky (Korameenu/Tilapia) is rich in lean protein and Omega fatty acids for skin and coat health. Check individual product descriptions for more details.

Dragon Fruit and Barhi Dates are seasonal. Please check the respective product pages for current availability or contact us.

We accept various secure online payment methods via our payment gateway partner, Razorpay, including credit/debit cards, UPI, net banking, and wallets.

You will receive an order confirmation email shortly after placing your order successfully. You can also check your order status in your account dashboard if you created one.

You can cancel an order directly via the ‘Cancel’ button on your ‘Orders’ page before it enters the processing stage. Once processing begins, cancellation is not possible. Order modification is typically not possible after placement. Please see our Cancellation & Refund Policy.

We typically process orders in 1-3 business days. Estimated delivery via our partner Shiprocket is usually 3-7 business days after dispatch, depending on location. See our Shipping Policy.

Yes, we offer free standard shipping on orders totalling ₹600 or more within India. See our Shipping Policy.

Please contact us at [email address removed] within 24 hours of receiving your order, including details and photo proof. We will arrange a replacement. See our Cancellation & Refund Policy.

Yes, we welcome visitors interested in seeing our integrated system! Visits are by appointment only. Please fill out the form on our [Link to Farm Visit Request Page] to inquire about scheduling a visit.